At 9ph.com, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a player on our platform. We encourage you to read this document carefully.
A plain-language summary of how 9ph.com handles your data — full legal text follows below
All data transmitted between your device and 9ph.com is protected by industry-standard SSL/TLS encryption. Your personal and financial information is never sent in plain text over the internet.
9ph.com complies fully with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. Your rights as a data subject under Philippine law are fully respected and upheld.
9ph.com does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely for the purposes described in this Privacy Policy and as required by law.
We believe you have the right to know exactly what data we hold about you. You can request a copy of your personal data at any time by contacting our Data Protection Officer at [email protected].
If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. We will update your records promptly upon verification of the correct information.
Subject to our legal and regulatory obligations, you may request the deletion of your personal data. We will process such requests in accordance with the Data Privacy Act of 2012 and applicable gaming regulations.
1.1 9ph.com is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Policy applies to all personal data collected through the 9ph.com website, mobile platform, customer support channels, and any other services operated by 9ph.com.
1.2 This Policy is issued in compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its Implementing Rules and Regulations, as well as applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.
1.3 This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the 9ph.com platform. In the event of any conflict between this Policy and the Terms & Conditions regarding data privacy matters, this Policy shall prevail.
1.4 This Policy does not apply to third-party websites, services, or applications that may be linked to or from the 9ph.com platform. We are not responsible for the privacy practices of any third-party services.
2.1 For the purposes of the Data Privacy Act of 2012 and this Policy, 9ph.com acts as the Personal Information Controller (PIC) with respect to the personal data of its registered players and website visitors.
2.2 9ph.com has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO at any time using the contact details provided in Section 13 of this Policy.
2.3 Where 9ph.com engages third-party service providers to process personal data on its behalf (e.g., payment processors, KYC verification providers), such parties act as Personal Information Processors (PIPs) and are contractually bound to process data only in accordance with 9ph.com's instructions and applicable law.
3.1 9ph.com collects the following categories of personal data:
4.1 9ph.com collects personal data through the following means:
4.2 You are not obligated to provide all requested personal data; however, failure to provide certain mandatory information (such as identity verification documents) may prevent you from accessing specific features of the platform or result in account restrictions.
5.1 9ph.com processes your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract; consent |
| Identity verification (KYC) and age verification (21+) | Legal obligation; legitimate interest |
| Processing deposits and withdrawals | Performance of contract |
| Anti-money laundering (AML) and fraud prevention | Legal obligation; legitimate interest |
| Customer support and dispute resolution | Performance of contract; legitimate interest |
| Responsible gaming monitoring and self-exclusion | Legal obligation; legitimate interest |
| Sending transactional communications (e.g., deposit confirmations) | Performance of contract |
| Sending promotional communications and offers | Consent (you may opt out at any time) |
| Platform security and technical maintenance | Legitimate interest |
| Compliance with PAGCOR and other regulatory requirements | Legal obligation |
| Analytics and platform improvement | Legitimate interest; consent |
5.2 Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
6.1 9ph.com does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data only in the following circumstances:
We engage trusted third-party service providers who process data on our behalf, including payment processors (GCash, PayMaya, and Philippine banking partners), identity verification and KYC providers, fraud detection and cybersecurity services, cloud hosting and infrastructure providers, and customer support platform providers. All such providers are contractually bound to process your data only as instructed by 9ph.com and in compliance with applicable law.
9ph.com may disclose your personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and courts of competent jurisdiction, where required by law, regulation, court order, or legal process.
In the event of a merger, acquisition, restructuring, or sale of all or part of 9ph.com's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance where practicable.
We may share your data with third parties in any other circumstances where you have given your explicit prior consent to such sharing.
7.1 9ph.com retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years after closure |
| Financial transaction records | Minimum 5 years (AML regulatory requirement) |
| KYC verification documents | Duration of account + 5 years after closure |
| Customer support communications | 3 years from date of communication |
| Technical and usage logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Self-exclusion records | Permanently, or as required by regulation |
7.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.
8.1 9ph.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
8.2 While 9ph.com takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.
9.1 9ph.com uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver relevant content. The following types of cookies are used:
These cookies are essential for the platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
These cookies collect anonymized information about how visitors use the platform, such as which pages are visited most frequently and how users navigate between sections. This data helps us improve the platform's performance and user experience.
These cookies remember your preferences and settings (such as language preference and display settings) to provide a more personalized experience on return visits.
With your consent, these cookies may be used to deliver promotional content and offers that are relevant to your interests and gaming activity on 9ph.com. You may withdraw your consent to marketing cookies at any time through your account settings or browser controls.
9.2 You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9ph.com platform. For more information on managing cookies, refer to your browser's help documentation.
10.1 Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 9ph.com:
10.2 To exercise any of the above rights, please submit a written request to our Data Protection Officer using the contact details in Section 13. We will respond to all verified requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.
10.3 We may need to verify your identity before processing any data subject request. This is to ensure that personal data is not disclosed to unauthorized parties.
11.1 As part of our registration and KYC process, 9ph.com verifies the age of all applicants. Any person found to be under 21 years of age will have their account permanently closed and any deposited funds will be handled in accordance with applicable law and our Terms & Conditions.
11.2 If you are a parent or guardian and believe that a minor has registered on 9ph.com, please contact us immediately at [email protected] so that we can take appropriate action.
12.1 9ph.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect, where practicable.
12.2 The "Last Updated" date at the top of this page indicates when this Policy was most recently revised. Your continued use of the 9ph.com platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
12.3 We encourage you to review this Policy periodically to stay informed about how 9ph.com protects your personal data. The most current version of this Policy will always be available on this page.
13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 9ph.com, please contact our Data Protection Officer through the following channels:
13.2 If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.
13.3 This Privacy Policy was last reviewed and updated on January 1, 2026 and is effective as of that date.
Your data is safe with us. Join hundreds of thousands of Filipino players who trust 9ph.com for a secure, fair, and exciting online gaming experience — backed by strong data protection practices.