Frequently Asked
Questions

You must be at least 21 years old to register and play on 9ph.com. This is a strict requirement under Philippine law governing casino-style online gambling. We verify the age of all players during the KYC process. Any account found to belong to a person under 21 will be immediately closed and any remaining balance handled in accordance with our Terms & Conditions.

To complete KYC verification on 9ph.com, you will need to submit:

• A valid government-issued photo ID (passport, driver's license, SSS ID, PhilHealth ID, UMID, or Voter's ID)
• A selfie holding your ID
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

Documents must be clear, unedited, and fully visible. KYC review typically takes 1–2 business days.

No. Each player is allowed only one account on 9ph.com. Creating multiple accounts (also called "multi-accounting") is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and any bonuses forfeited. If you have forgotten your login details, use the password reset function or contact our support team.

Go to the 9ph.com Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam folder or contact our 24/7 support team via live chat.

9ph.com accepts the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

Please note: cryptocurrency deposits and credit card gambling deposits are not accepted on 9ph.com in compliance with Philippine payment regulations.

GCash deposits on 9ph.com are processed in real time and typically reflect in your account balance within seconds to a few minutes. If your deposit has not appeared after 15 minutes, please take a screenshot of your GCash transaction confirmation and contact our support team via live chat with the reference number.

Yes. The minimum deposit on 9ph.com is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum is ₱500 due to processing fees. Maximum deposit limits vary by payment method and account verification level. Players who have completed full KYC verification enjoy higher deposit limits.

9ph.com does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. All amounts credited to your 9ph.com account are the full amount you deposited, with no deductions on our end.

Withdrawal processing times on 9ph.com depend on your chosen method:

• GCash / PayMaya: 1–3 business hours (often faster)
• Bank Transfer: 1–3 business days depending on your bank

All withdrawals require completed KYC verification. Withdrawals requested on weekends or Philippine public holidays may take slightly longer to process.

The minimum withdrawal amount on 9ph.com is ₱200 for GCash and PayMaya. For bank transfers, the minimum is ₱500. There is no maximum withdrawal limit for fully verified accounts, though large withdrawals may be subject to additional verification checks as required by our compliance procedures.

Common reasons for withdrawal delays or rejections include:

• Incomplete or pending KYC verification
• Active bonus wagering requirements not yet met
• Withdrawal details do not match your registered account information
• Unusual account activity flagged for security review
• Bank or e-wallet technical issues

If your withdrawal has been pending for longer than expected, contact our support team via live chat with your transaction reference number and we will investigate promptly.

Your welcome bonus is automatically credited to your account after you complete registration, verify your identity (KYC), and make your first qualifying deposit. The bonus amount and any applicable wagering requirements will be clearly displayed in your account's Bonus section. Make sure to read the full bonus terms before depositing to understand the wagering requirements and eligible games.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

9ph.com offers a wide variety of games for Filipino players, including:

• Slots — hundreds of titles from leading providers
• Bingo — classic and modern bingo variants
• Dreams of Macao — an immersive Macao-themed casino experience
• Mines Gold — a thrilling mines-style game with big win potential
• Live Casino — real dealers, real tables, streamed in HD
• Table Games — baccarat, roulette, blackjack, and more

New games are added regularly. Check the 9ph.com Casino page for the latest additions.

Yes. 9ph.com is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile experience is smooth and responsive, whether you are playing slots in Makati, bingo in Cebu, or live casino games from anywhere in the Philippines. For the best experience, use a stable Wi-Fi or LTE connection.

To self-exclude, log in to your 9ph.com account, go to Account Settings → Responsible Gaming, and select your preferred exclusion period (6 months, 1 year, 3 years, or permanent). The exclusion takes effect immediately and cannot be reversed during the chosen period. You can also contact our 24/7 support team to activate self-exclusion right away. For more details, visit our Responsible Gaming page.

Yes. 9ph.com provides several limit-setting tools to help you stay in control of your gaming:

• Deposit Limits — daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — maximum amount you can lose per day, week, or month
• Session Time Limits — maximum duration per gaming session
• Reality Check Alerts — periodic reminders of your session duration and spend

Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period. Access these tools via Account Settings → Responsible Gaming.

If you or someone you know is struggling with problem gambling, help is available:

• NCMH Crisis Hotline: 1553 — free, 24/7, confidential support
• 9ph.com Support: Live chat available 24/7 — we can activate self-exclusion or limits immediately
• Email: [email protected] with subject "Responsible Gaming Request"